Commercial Property Portfolio
A property manager running 12 commercial buildings with manual energy monitoring, tenant communication, and maintenance scheduling.
The Problem
What they were dealing with
Twelve buildings, each with its own utility accounts, maintenance contractors, and tenant communication channels. Energy costs are the biggest controllable expense but nobody’s monitoring consumption in real time — bills arrive monthly with no granularity. Maintenance requests come in by email and phone, get triaged manually, and contractors are scheduled by one overwhelmed operations manager. Tenant queries about access, billing, and services are handled by a small team that’s always behind.
The System
What we’d build
CEO Agent
Looks across all 12 buildings to identify portfolio-wide patterns. Which buildings are most cost-efficient? Where is maintenance spend trending upward? Which tenants are at risk of churn based on complaint patterns? Surfaces strategic recommendations monthly.
Energy Agent
Monitors consumption across all 12 buildings in real time. Flags anomalies within hours — a unit left heating overnight, a system running inefficiently, usage patterns that don’t match occupancy. Attributes costs by building, floor, and tenant.
Maintenance Agent
Receives requests from any channel (email, portal, phone transcript), categorises by urgency and type, schedules contractors based on availability and proximity, and follows up until completion. Escalates only what needs human judgement.
Tenant Communication Agent
Handles routine queries about access, billing, policies, and services. Responds within minutes, not days. Escalates complex issues with full context attached.
Estimated Impact
What this system delivers
Measurable energy cost reduction across the portfolio. Maintenance response time from days to hours. Tenant query resolution from days to minutes. System live within weeks.
Managing multiple properties with manual processes?
30 minutes. We’ll look at your portfolio and show you what a system would surface across every building.